Flight Disruption Management

Automated passenger services for flight disruptions. A digital solution for managing meals, hotel accommodation and ground transfers in compliance with the Regulation Rules.

Flight disruptions are always stressful.

Providing more than 150 passengers with everything they need within a limited timeframe is a major operational challenge. Let the professionals handle it.

KYFO — The Industry Standard for Regulatory Compliance

Deliver better passenger services using boarding passes for meals, hotel accommodation and ground transfers — while reducing costs by up to 30% and automating operational processes

  • Meals & Refreshments

    More choice: Give passengers access to a wide range of cafés, restaurants and catering providers at each airport.

    Simple access: Passengers present their boarding passes and choose meals from the available menus.

    Easy communication: QR codes and POS materials throughout the airport help passengers quickly identify participating venues.

  • Hotel Accommodation

    Effortless coordination: Submit a request in just one minute. Our Concierge Service finds suitable accommodation and arranges return transfers between the airport and hotel.

    Transparent cost control: Accommodation is provided at hotel rates, with electronic reporting for clear oversight.

    Extensive coverage: Access more than 500 hotels across many airports, with new properties continually being added.

  • Ground Transportation

    Effortless coordination: Submit a request in just one minute, and our Concierge Service will arrange the transfer.

    Flexible destinations: Transfers to hotels and intercity journeys are available through a range of road transport options.

    Extensive coverage: Access more than 50 transport providers across many airports, with new partners continually being added.

How It Works

Discover how KYFO products work in practice through our airport meal service demonstration (watch the video)

Your airline or ground handling company requests the required services. KYFO takes care of the rest.

  • Hotel and transfer selection, booking coordination, check-in and check-out arrangements, and accommodation oversight.
  • Real-time access to accommodation information through your online account.

One Concierge Service. Every Airport. Every Need.

Our Concierge Service helps coordinate passenger services across airports, providing end-to-end support.

24 / 7 / 365

We’re always here to help:

  • Reduce Airline Operating Costs

    Save more than 30%: Pay only for services actually used.

    No complex integrations: Get started without costly implementation projects.

    Simplified administration: One consolidated set of documents covering all service providers, instead of managing 200+ individual contracts.

  • Automate Your Operations

    Create requests in one minute: Order any supported service through your online account or via API integration.

    Focus on passengers, not paperwork: Spend less time coordinating services and more time delivering a better passenger experience.

    Real-time electronic reporting: Improve visibility, reduce errors and lower administrative costs.

  • Deliver a Better Passenger Experience

    Seamless boarding-pass service: Give passengers convenient access to services without queues for paper vouchers or the need to compile manual passenger lists.

    More choice, better service: Offer a wider selection of cafés, restaurants and hotels to meet the required standard of passenger care.

    Timely passenger communication: Use airport signage and PUSH notifications to communicate service information quickly and efficiently.

Trusted by More Than 40 Airlines and Ground Handling Companies

KYFO works with more than 40 airlines and ground handling companies across many airports.

Reliable operations and continuous product improvement make KYFO solutions an essential part of day-to-day passenger service management.

Let KYFO Manage Your Flight Disruptions

Enhance the passenger experience, maintain control over service delivery, and reduce both direct service costs and operational overheads.

Get in touch with our team.